Thank you for shopping at Aslihan Fragrance World! We take great pride in providing you with high-quality fragrance products. Your satisfaction is our top priority. Please read our Returns and Refunds Policy carefully to understand your rights and obligations.

No Returns Policy

At this time, we do not offer returns on any of our products. This policy is in place to ensure the integrity of our products and to prevent any malpractices. We appreciate your understanding and cooperation.

Damaged Products

We understand that receiving a damaged product can be frustrating, and we are here to assist you in such rare cases. If you receive a product that has been damaged during shipping, we offer the following options:

  1. Replacement: We will send you a replacement product at no additional cost.
  2. Refund: If a replacement is not feasible, we will issue a full refund for the damaged product.

Steps to Follow for Damaged Products

To ensure a smooth process, please follow these steps if you receive a damaged product:

  1. Inspect the Product: Please inspect your product as soon as it arrives.
  2. Notify Us Promptly: Contact our Customer Service team within 7 days of receiving the damaged product. You can reach us at fragranceaslihan@gmail.com or +91 7208243386 (Whatsapp).
  3. Provide Documentation: To process your request quickly, please provide the following information:
  • Your order number
  • A description of the damage
  • Photographs of the damaged product and packaging

Processing Time

Once we receive your notification and the required documentation, we will review your request and respond within 2-3 business days. If your request is approved, we will proceed with either a replacement or a refund as per your preference.

Contact Us

If you have any questions about our Returns and Refunds Policy or need assistance, please do not hesitate to contact our Customer Service team. We are here to help!

We appreciate your business and thank you for choosing Aslihan Fragrance World for your fragrance needs.